Privacy Policy

Introduction

Dawnpetal is committed to protecting the privacy and personal information of residents, their families, and website visitors. This Privacy Policy explains how we collect, use, protect, and share personal data in accordance with Thailand's Personal Data Protection Act (PDPA) and our own ethical standards of care.

We understand that entrusting personal information to a residential care facility requires confidence in how that information will be handled. This policy is intended to provide clarity and transparency about our data practices.

Information We Collect

Personal Information from Residents and Families

When you inquire about or arrange residence at Dawnpetal, we collect:

• Name, date of birth, and contact information
• Health information relevant to daily care needs (dietary requirements, mobility limitations, medications)
• Emergency contact details for family members
• Payment information and financial details for billing
• Preferences for activities, meals, and daily routines

Information from Website Visitors

When you visit our website or contact us through online forms, we may collect:

• Name and email address from contact forms
• Phone number if provided voluntarily
• Information about your browser and device through cookies (see Cookie Policy)
• Pages visited and time spent on the website

How We Use Your Information

We use collected information for the following purposes:

Providing Residential Care

• Delivering daily care assistance tailored to individual needs
• Preparing appropriate meals and accommodating dietary restrictions
• Coordinating with healthcare providers when necessary
• Managing room assignments and personal preferences

Communication

• Responding to inquiries about our services
• Providing updates to families about their loved ones when appropriate
• Sharing information about activities and events
• Sending important notices related to the residence

Legal and Administrative Purposes

• Processing payments and maintaining financial records
• Complying with Thai legal and regulatory requirements
• Maintaining records required for licensing and oversight

Data Sharing and Disclosure

We do not sell personal information to third parties. We may share information only in the following limited circumstances:

• Healthcare Providers: When coordinating medical care, we share relevant health information with clinics and hospitals with resident or family consent.
• Family Members: We share information with designated emergency contacts and family members as authorized by the resident.
• Service Providers: Payment processors and administrative service providers who assist with billing and record-keeping, under strict confidentiality agreements.
• Legal Obligations: When required by Thai law or in response to valid legal processes.

Data Protection and Security

We implement appropriate security measures to protect personal information:

• Physical records are stored in locked cabinets with restricted access
• Digital information is protected with passwords and access controls
• Staff are trained on confidentiality requirements and data protection
• Regular reviews of security practices and access permissions

While we take reasonable steps to protect personal information, no method of data storage or transmission is completely secure. We cannot guarantee absolute security but remain committed to maintaining strong protections.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy:

• Resident care records are maintained for the duration of residence and for seven years after departure, as required by Thai regulations
• Financial and billing records are retained for seven years for tax and accounting purposes
• Contact information from website inquiries is retained for two years unless you request earlier deletion

Your Rights

Under Thailand's Personal Data Protection Act, you have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Restriction: Request restriction of how we process your information
• Objection: Object to certain types of processing
• Portability: Request transfer of your data to another service provider where technically feasible

To exercise any of these rights, please contact us at [email protected] or call +66 42 817 364. We will respond to your request within 30 days.

Cookies and Website Technology

Our website uses cookies to improve user experience and understand how visitors interact with our site. For detailed information about our cookie practices, please see our Cookie Policy.

Children's Privacy

Our services are designed for elderly adults, and we do not knowingly collect information from individuals under 18 years of age. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. We will notify residents and their families of significant changes through written notice or email.

Contact Information

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: